Is there a customer service crisis in the animal welfare field? In a series of interviews excerpted here, Animal Sheltering editor Carrie Allan talks to staff of Maddie’s Fund and the Petfinder Foundation about the results of a “secret shopper” program they conducted last summer at a series of rescues and shelters.
ANIMAL SHELTERING: Vol. 2010
, Article 7.
Available at: https://animalstudiesrepository.org/animshel/vol2010/iss1/7